Frequently Asked Questions

Want to know about postage and packing? When you will receive your order? Check through the Red Label Outlet Frequently Asked Questions section to answer your query. If you cannot find the answers you are looking for of you want more information on any aspect of our business, the product that we stock, or even how to place your order, contact us on and we will see if we can help!

How to order on Red Label Outlet?
The quickest and easiest way to order is to enter your credit or debit card details over our SSL Encrypted secure shopping basket. If you would prefer to order over the phone you can contact our customer services team on 02084509841 who will be happy to take your order. If you have any queries or questions, please feel free to email us at

Why are the products so much cheaper on Red Label Outlet website?
We have no shops or middlemen we sell products directly to the consumer, so our overheads are kept very low, and we pass our savings onto you!

Are the products that Red Label Outlet sells genuine?
We do not deal in counterfeit or fake products. All the products that we sell are completely genuine. You get the same products that you would buy in any big retail department stores except much cheaper.

Why should I buy products over the Internet?
With current advancements in technology, you can get the best bargains at the click or touch of a device. Shopping is much safer and convenient than it ever was. than a chore. There are no more hassles with battling with the weather, fighting for parking spaces, standing for hours in queues, or waiting for a free shop assistant. You can order your favourite products, (or even do all your Christmas shopping!) from the comfort of your own home or office.... if you have an understanding boss!

Is Red Label Outlet a secure site?
All payment transactions are encrypted using secure sockets layer (SSL) technology and all your personal details are stored in accordance with the Data Protection Act 1998.

How much is postage and packaging?
If you would like details on our postage prices, next day delivery or shipping costs for overseas please see details in the delivery section

How quickly will I receive my purchases?
Red Label Outlet process and dispatch orders as quickly as possible, with a range of delivery options available at the checkout. Depending upon your location and the time of your order being placed, you can receive your order as soon as the next working day!

What if I want to make an exchange or want a refund?
We want our customers to be completely satisfied with their orders and we wish to resolve any problems they may have. If you are in any way unhappy with your purchase we will promptly exchange the item, issue a credit or issue a refund for you.

I did not receive my order confirmation email, what should I do ?
As soon as you place an order, an order confirmation email is automatically sent out to you. We advise you to first check your spam folder to make sure the email has not landed there. If you find it there please don't forget to mark it as "not spam" to enable other emails from us to reach your inbox in the future. If you still can't find it you can chat with us or email us and we will be happy to help.